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At Jim Whaley Tire, we take pride in offering the best customer experience to Dothan, AL , Ozark, AL and Enterprise, AL . We strive to provide our customers with the best experience possible each visit.
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I scheduled an appointment for a Monday, dropped my key in the drop box the Sunday before, and my vehicle was serviced and completed quickly. Picked my car up after work. I really like the appointment scheduling and the ability to use the key drop box. Service was excellent and trustworthy. Definitely recommended.
I have brought my mother to your store a few times and we have been treated so we'll each time. It always feels like she is treated with great respect and no one is taking advantage of her
My grandparents took my 2007 black jeep wrangler here to get my steering fixed it takes them a week plus them having to reorder different parts multiple times and when I do get it back they forgot to plug some electrical stuff back into the alternator so my alternator was killing my battery my battery actually died and I lost power while driving it over to O’Reillys to get my battery swapped. While swapping my battery they checked the voltage and realized the alternator was draining the new battery so they check the alternator and there’s a bunch of stuff unplugged around it and surprise surprise as soon as they plugged everything back in my vehicles was fine and worked. Bottom line I’m never bringing my vehicle back here again thank you for taking a week just to half ass the job that’s someone else had to finish for you.
Business reply to this review:
Mr. Parker we understand your frustration with the length of time it took to get your Jeep ready. It was on our rack for a solid week while we were waiting for you to bring the correct parts. We would have had your Jeep in and out on the sameday but the parts that you supplied were not correct. We were at the mercy of the parts supplier that you chose to get your parts from which added over a week of wait time. (This is why we recommended letting us supply the parts needed to repair your Jeep. We have no control over the situation if the parts are not purchased from Jim Whaley Tires.) Regarding your Alternator/battery issues we did not have to unplug any connectors to install the center link and steering intermediate shaft although, after the job was complete we did test drive your Jeep to make sure it was driving correctly. At that time there were no lights on the dash showing any malfunctions. Mr. Parker again I apologize that we could not match your expectations for the repairs you had completed at Jim Whaley Tires but I can assure you we will learn from this experience and we will be better in the future. There is something we can do better in every situation, I am not sure yet what it is in this situation but we will sit back and analyze the whole outcome to make sure the next time we are l in a situation like this we will have a positive outcome.
Took car in for oil change and tire rotation.My 2 passenger side wheel covers were scratched and one was broken.They refuse to do anything about it saying I can't prove it .Been a customer for a few years but but don't intend to return.No more trust
Mrs.Martha please call the store and ask for Jeff. I would love to get this issue resolved for you as soon as possible.
Jim Whaley Tires
Dothan, AL
Ozark, AL
Enterprise, AL
Troy, AL
Eufaula, AL
Marianna, FL
Jim Whaley Tires proudly serves the local Dothan, AL area. We understand that getting your car fixed or buying new tires can be overwhelming. Let us help you choose from our large selection of tires. We feature tires that fit your needs and budget from top quality brands, such as Michelin®, BFGoodrich®, Uniroyal®, and more. We pride ourselves on being your number one choice for any auto repair. Let us earn your business. Schedule an appointment today.
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